FETC Information Technology:
Technical Support
Overview
This qualification equips students with the required competencies against the skills profile for a systems support career path (The overarching aim being to develop a broader base of skilled ICT professionals to underpin economic growth).
Time Frame: 1 Year - onsite
Intakes: Jan, Apr, Jun, Oct
Program
OfferS
Career Opportunities
- End-User Support Technician
- IT Technician
- Network Technician
- System Administrator
Program Learning Outcomes
- Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment
- Explain the principles of computer networks
- Apply problem-solving strategies
- Comply with service levels as set out in a Contact Centre Operation
- Demonstrate an understanding of testing IT systems against given specifications
- Describe information systems departments in business organisations
- Describe the types of computer systems and associated hardware configurations
- Explain computer architecture concepts
- Explain how data is stored on computers
- Handle a range of customer complaints
- Investigate the use of computer technology in an organisation
- Participate in groups and/or teams to recommend solutions to problems
- Resolve computer user’s problems
- Resolve technical computer problems
Course Structure
- A selection of unit standards with a minimum of 30 Credits is required
- Demonstrate knowledge of basic concepts of telecommunications
- Describe data communications
- Describe Synchronous/ Asynchronous Communication with computers
- Apply the principles of supporting users of local area networks
- Assemble a personal computer or handheld computer and peripherals from modules
- Demonstrate an understanding of computer network communication
- Demonstrate an understanding of hardware components for personal computers or handheld computers
- Demonstrate knowledge of the principles of electronic logic for computing
- Describe and install a facsimile machine
- Describe and install colour copiers/printers
- Describe and install computer printers
- Describe and install high-volume photocopier machines
- Describe and install photocopier machines
- Describe and install scanning systems
- Describe computer cabling
- Install a local area network
- Install a personal computer or handheld computer and peripherals
- Install networked computer application software
- Install system software and application software for a personal computer or hand-held computer
- Repair a personal computer or hand-held computer to module level
- Repair peripherals for a personal computer or hand-held computer to module level
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